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Brodie-Nelson1
Level 1: Joiner
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Hello, i put £20 on my phone the other day to update my tariff but i had changed it just after updating it from the £10 one too £20 & it still took the £10 & ‘gave me my tariff’ been trying to use my data since yesterday to realise it’s took my money out - not put data on my phone for the £10 one & i’ve had to put another £20 on to be able to get my tarif, but a refund for my last £10 would be nice due to having put £40 on so far. 

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madasaf1sh
Level 68: Extraordinaire
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@Brodie-Nelson1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they maybe able to help with this, but there is no guarantee a refund will be forthcoming.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5903 Posts
  • 32 Topics
  • 1929 Solutions
Registered:

@Brodie-Nelson1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they maybe able to help with this, but there is no guarantee a refund will be forthcoming.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
477 Views