Cannot send Premium Test Messages

[Beesmill]

Since upgrading mobile in May, cannot send premium messages. 02 shop triedvtheir SIM in phone and it worked, so not the phone. Tried new SIM,s and not worked. Removed bar a d spend cap. Appears to be something on the account, but don't know what. Husband upgraded on same account on the same day, and his works. Any ideas please?

[gmarkj · Accepted solution]

Sounds like a spend cap @Beesmill.
If you have tried another sim in your phone and it works, did you try your sim in another phone?

Edited to tag the community mods as the Guru rota is not updated.

Can you see who is on duty @Martin-O2 @LukasB @TheresaV ?

[gmarkj]

The rota has been updated, so I will tag the advisor on duty.
Can you see if you can help @O2Nathan @Anonymous ?

[TheresaV]

Thanks for the tag @gmarkj, and sorry the rota wasn't up to date but should all be fixed now 

[gmarkj]

It is, but one of the usernames doesn't work to tag people.
O2Nathan_ci is the username, but there is no user with that in the list?

[Cleoriff]

@Nathan_ci won't tag as @gmarkj  said @TheresaV 

Something wrong somewhere?!

Needs sorting as he is one of the advisors on tomorrow as well.

[TheresaV]

I believe that is meant to be @O2Nathan ? If yes, I will adjust the rota accordingly

[Cleoriff]

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@TheresaV wrote:

I believe that is meant to be @O2Nathan ? If yes, I will adjust the rota accordingly

---

If you look at the information about the advisors @TheresaV there is only one O2 Nathan but he has _ci on the end of his name...so an error probably?

[TheresaV]

I will check internally and let you know @Cleoriff 

[TheresaV]

It's @O2Nathan and has now been amended in the rota and the post @Cleoriff @gmarkj 

Sorry about that and thanks for making us aware!