Can't complete registration on Network Issues page

[chickendippers]

I'm attempting to register on the "My Network" section at https://status.o2.co.uk/ but am unable to compete the SMS verification step.

1. I enter my O2 mobile number and click "Click here to validate this mobile number".

2. The link text changes to "Please check your texts and enter the verification code here:"

3. However no SMS is received.

I've tried to register a few times over the past couple of months, but always come up against the same problem.

How can I get registered for service updates?

Thanks in advance.

[MI5]

@chickendippers 

Ask O2 to register you.

Guide: How to find help & contact O2 

Guide: Text Message Tips (not sent or received) 

[chickendippers]

Thanks for the suggestion. I tried that but they didn't seem aware of the option on the status website.

[MI5]

No hope then @chickendippers 

[chickendippers · Accepted solution]

I managed to get registered going through the My O2 app; Support > Track my network issues.

Heres the direct link: https://status.o2.co.uk/?w=browser&platform_nv=NovumApp&origin_nv=Support_network-support

Still a bit slow and took a few attempts, but I managed to get registered and a location added.

[MI5]

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@chickendippers wrote:

I'm attempting to register on the "My Network" section at https://status.o2.co.uk/ but am unable to compete the SMS verification step.

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You already said you'd tried that so there was no point in me suggesting it again.

[pgn]

As covered here, and escalated to the Community Manager @Dave-O2 - the SMS when trying to "sign in with mobile number" on the My Network app never gets sent out by O2:

https://community.o2.co.uk/t5/Other-Products-and-Services/My-network-app/m-p/1722744/highlight/true#...

The "emailed link" option works fine though:

Still, it seems you got sorted, @chickendippers - so kudos there 👍