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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Volt benefits received with VM but not o2

I've received my Volt benefits with VM, my broadband speeds have been boosted, but i've got nothing from O2, Volt doubling my data was the only reason I left my previous network to join o2. Anyone know how this has happened?

Resolved! Handset insurance

Does my insurance cover any handset if I'm still in contract with you?

Helen67 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancelling O2 Contract due to poor service

I have been calling and calling 202 to cancel my contract with O2 and pay off the remaining balance I have with O2 due to poor network coverage and generally bad reception. I called 5 times already and every time an agent picks up, they just drop the...

Resolved! Restrictions

My phone won’t download adult sites and I’ve checked restrictions are lifted it’s iPhone 13

Help66 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Phone out of stock

On the website the phone is listed as in stock (Samsung S21 Phantom Grey) however after purchasing the phone I have received an email saying that the phone it out of stock. I was never given any indication at any point when purchasing the phone that ...

Resolved! Final Payment

I've received an email to call 0800 number to pay final bill (cancelled DD) I have tried to get through but I am permanently on hold- please advise how I can pay the final bill and not receive any more late payment charges. Louise

lcurtis by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Wrong Email

I just brought a new product from o2 and signed up for the service but I put in the wrong email. my order number is ms-319328874Because I put the wrong email I haven't gotten an email with my order details or new contact can I be sent that please my ...

Kezia by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! S21+ terrible signal coverage

I have recently upgraded from a p30 to a s21+ and all I can say is I wish I didn't! NEVER had any issues with signal on the p30, never dropped calls always had mobile data. Since getting this s21+ I struggle to hear people on the other end of the pho...

Court94 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Barred phone

Hi there, I barred my phone as I had lost it but now I have found it again i would like to un bar my number so I can use my phone again.

Emily321 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disney+ problem activating my subscription

I have signed up to Disney + via O2 but when I click on the email from O2 to activate it, I log in then get an error message saying there was a problem activating my subscription. Really frustrating. Can anyone help please?