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So unhelpful

Helpmepleease
Level 1: Joiner
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It's impossible to contact anyone from O2.  My signal has been down for a week and the date the 'upgrade' works are due to be complete has changed so no idea when It'll be back.  On O2.com it's almost impossible to find a way to contact anyone....I'm not sure the community board is meant for me to vent but it's the only place I can find to go.  When will my service be back up & can I get a refund for the week 4 contracts in my house haven't been able to use the O2 network for calls or texts.

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MI5
Level 94: Supreme
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@Helpmepleease 

Contact guide Guide: How to find help & contact O2 

Other guides:

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/apps/my-network

You can also check out wifi calling which might help https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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