Can make call but can't receive them

[Spug-21]

Since my move from virgin to O2 my number has had the same problem 

I can receive text make text and calls but can't receive call this has happened 3 time since July 2023 but this time it's been over a week and no answers arrw coming  my way customer service are awful on O2

[MI5]

@Spug-21 

Have you had a new sim card?

If not, Pop into your local O2 store with photo ID.

[Spug-21]

Yes had a new some over a week ago. 

Soke to them on Saturday said it would be done by the 6th Dec shocking response to a complaint from 22nd Nov

[Blakeyh6087]

@Spug-21 have you resolved this issue? As having the same problem after being told they've spoken to the 'technical team' twice.

[Oxonian]

@Blakeyh6087 

@MI5 suggested to @Spug-21 that he obtain a new SIM card, probably by visiting his local O2 retail store with photographic ID :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

Have you tried a SIM swap ? If you have not, you might want to try that. Please let us know how you get on. 

[Oxonian]

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@Spug-21 wrote:

Yes had a new some over a week ago. 

Soke to them on Saturday said it would be done by the 6th Dec shocking response to a complaint from 22nd Nov

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Complaints have an eight week turnaround time so you should have a response to your complaint @Spug-21 in the second half of January. 

Have either you @Spug-21 or @Blakeyh6087 made any progress with your substantive problem ? 

[Spug-21]

ive moved away from O2 now

[Oxonian]

@Spug-21 

Well that's one way of dealing with it ! 

Good luck with your new provider ! 😀