Bill

[SallyMo]

Hope someone can help me please?

When I contacted O2 to find out how to see my bill etc - this was done ok except for 1 thing. I specifically asked if there was a tear off strip at the end of the bill (on line) that I could print off and take to the bank and pay the bill as there is an HSBC where I live. I was assured that there was and I asked more than once .to confirm However when I go into the bill I have looked everywhere - no tear off strip to print off and take to the bank so customer services I believe don't seem to know what they are talking about. I do not do internet banking nor have a smart phone.

As for Aura the chat thing - it's a robot and can't answer anything !!

[MI5 · Accepted solution]

@SallyMo 

Details in this guide Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Amymills1994]

Hello I ring up the other day and said I can not pay my bill until the 5th October 

You said that's OK I put it till the 6th and my phone won't be cut of and it has 

[Enlli]

@Amymills1994 Whatever the agents say the systems will cut you off automatically for non payment

You need to message Payment Management 

Facebook (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

[Oxonian]

@Amymills1994 

If you want to complain about being disconnected :-

How to Complain | Help | O2

o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf