Hi,
Has anyone had any luck with resolving data issues for Apple Watch? I've seen on previous conversations that this is an issue O2 have been aware of for a year, but they've still not resolved it.
I bought a new Apple Watch Ultra with cellular from the Apple Store last week, I went through all the steps to set it up, but after 48 hours it was still showing as "Processing". I did a web chat and was advised the issue is an O2 issue, not a problem with me or the watch. I was told to call 202 to sort it, the first person I spoke to was useless, and assumed I'd done something wrong. I've now reset the watch twice and tried to set the data plan up again. The setup is no longer asking for my O2 username/password, and is just taking me to a screen saying it'll be ready in 24 hours, and if it doesn't work to call 202 again with reference 08. It no longer even shows as processing in the Apple Watch app, and takes me through the screen to add a new plan every time I click on "cellular" and then back to the screen saying that it'll be ready in 24 hours.
I've checked that the iOS and WatchOS are up to date, so are my carrier settings.
Is it worth continuing to try with O2, or am I better off moving to another network whose systems are actually set up to work properly with Apple Watch?
