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Resolved! i my new sim 5g

Hi, just renewed my package with Vigin and have a newO2 sim. Looking to buy a 5g phone but want to know if this sim is 5g compatible Bar code for the sim [Removed] Sim only deal is costing £25/month and has unlimited data Many thanks, Derek

DerekHart by Level 1: Joiner
  • 545 Views
  • 1 replies
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Resolved! DATA

hi, I'm in Israel and need data. 02 suggested to get Data Roaming Zone 3 Allowance. It cost something like £29. It has already in the space of a few hours - and hardly any phone usage - used 80 per cent of that data. This is obviously wrong and a rip...

Oliver3 by Level 1: Joiner
  • 831 Views
  • 2 replies
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Resolved! It's impossible to contact customer support

I'm having problems with my SIM. Every time I receive a call the phone makes a clicking sound instead of ringing. I bought a brand new phone, but still have the same issue it's impossible to contact customer support via chat or phone. Every time I ca...

SLA by Level 1: Joiner
  • 810 Views
  • 1 replies
  • 0 kudos

Resolved! No Signal in Area for months

Hi, I've been regularly checking the service status tracker for the past several months, however am constantly meant with "we're getting in touch with the landlord, we'll get it sorted soon". I mean this has been going on for months now - NE3 postcod...

Resolved! Leaving o2

Hi, my internet is slow to non existent. For months on end I’ve been informed that you’re working on a mast. Can you give me a definite date as to when this work will be completed, as I use my phone/internet for work purposes. Lots of my work colleag...

Simon135 by Level 1: Joiner
  • 742 Views
  • 2 replies
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Resolved! Sim card

I have a virgin bundle which includes an o2 sim as part of the bundle. Due to a mistake on my part I cancelled the sim. I would like to request another sim please.

Number port problems

We have recently switched a mobile to O2 due to a re-contracting our Virgin Media broadband package which is now 'Volt'. The line was on Virgin Mobile previously. My wife uses that phone.We requested that we kept the same number. This was supposed to...

g0akc by Level 1: Joiner
  • 6729 Views
  • 18 replies
  • 0 kudos

apple watch cellular not able to set up Mobile data service

Hi, I have an iPhone SE + and Apple watch SE cellular which I'm trying to set up for my daughter. The watch has paired no problem but when I try to set up Mobile Service/Mobile Plan in the watch app on the phone, it says "The O2 account on this iPhon...

Squiglet by Level 1: Joiner
  • 2573 Views
  • 7 replies
  • 0 kudos