Apple Watch issues for over 4weeks

[Robbo87]

I’ve had 6resets and nothing works, I have an active o2 a. Showing on my watch but it doesn’t show any connectivity at all unless paired with my phone. Paying for a service that doesn’t even work is terrible could some one help fix this as it’s getting beyond a joke 

[pgn]

The O2 Account advisors seem to get good results in this area, @Robbo87 - tagging @O2Sarah- to your query - keep a watch out for a reply from her after 8am Tues morning - good luck!

[Robbo87]

Cheers

[O2Sarah-]

Thanks for the tag @pgn 

@Robbo87 I will send you a private message so we can investigate.