Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[O2Emma]

Hi @jackiet2022 I will send you a private message to look into this for you.

[Cleoriff]

Thanks so much @O2Emma x

[jackiet2022]

Hi Emma

Thank you so much.  You have achieved in getting the apple watch data plan up and running in an hour, for which I have had an ongoing ticket with the O2 CRT team since October 12th.  It is incredible that you have sorted this so quickly and efficiently via a forum rather than my previous experience of the customer service, customer complaints and CRT team.........ABSOLUTELY BRILLIANT........

[Cleoriff]

---

@jackiet2022 wrote:

Hi Emma

Thank you so much.  You have achieved in getting the apple watch data plan up and running in an hour, for which I have had an ongoing ticket with the O2 CRT team since October 12th.  It is incredible that you have sorted this so quickly and efficiently via a forum rather than my previous experience of the customer service, customer complaints and CRT team.........ABSOLUTELY BRILLIANT........

---

@jackiet2022Thanks for your lovely post. I'll tag @O2Emma and she can see it tomorrow evening when back on duty.

[MI5]

Good news. Now tell customer service so they can help the countless others with the same issue.

[gmarkj]

Can we get some recognition for Emma @Martin-O2 @RafaC @Breanna who is doing a sterling job, and get her to write a "how to" guide for customer services on how to fix this issue?!?

[Breanna]

@O2Emma has been indispensable here for sure. Fantastic job with these. 

I think that's a great idea @gmarkj.

[SirJackson]

O2 Emma sorted my issue in a jiffy! And considering I had talked to 5!!! Different customer service teams via o2 support. Took Emma all of what 20 minutes!

my error has gone and works fine! However a one for the gurus.

when I go out for a run or work now without my phone my watch simply keeps disconnecting from the cellular plan, and my partner tried ringing and just goes to answer phone, iMessages won’t send any ideas? Never had this problem with a cellular watch from o2 😬

[O2Emma]

Hi @Cleoriff @SirJackson @Breanna @jackiet2022  you are all most welcome I am known as the apple watch queen in the office lol .

[Cleoriff]

---

@O2Emma wrote:

Hi @Cleoriff @SirJackson @Breanna @jackiet2022  you are all most welcome I am known as the apple watch queen in the office lol .

---

Not surprised @O2Emma 😉