Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[lottin_uk]

Hello, I'm still unable to get this fixed, and noone has contacted me,  is anyone able to help please?  😞

[SirJackson]

I’m having this same problem too error 14 talked to customer support for ages and get nowhere.

[pgn]

@O2Emma would you be able to help @SirJackson and @lottin_uk?

[lottin_uk]

Hey guys,

I tried customer service again tonight, and this guy listened!  He did a esim reset, told me to switch off phone and watch for a bit, then switch on and try to set up mobile data - and it WORKED!!!!!!  now showing as connected anyhow, and it's updating just now, so I'll need to test it properly with iphone off. but fingers crossed! 

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma]

Hi @SirJackson I will send you a private message to look into this for you .

[jackiet2022]

@O2Lisa- I have the same issue .  O2 keep giving me the wrong advice sending me here and everywhere.  Still not resolved after two months and had a call with the complaints team which was completely useless and were quite happy to refer me to the ombudmen but uphelding the complaint!!!!

[Cleoriff]

@jackiet2022You wont get O2Lisa as she's not been on for sometime. However. @O2Emma is on this evening and I'm sure she will be able to help you. Look out for a Private Message from her.

[jackiet2022]

THANK YOU @Cleoriff.  I AM AT THE END OF MY TETHER WITH O2.  NOT SURE HOW A COMPANY IN THE TELECOMMUNICATIONS SECTOR HAS SUCH POOR COMPLAINT PROCESSES.

[O2Emma]

Hi @Cleoriff  I will pick this up thanks.