Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[Enlli]

@Janwwms I'm afraid all the advisors have been removed from the community so Emma and the others who have helped out are no longer available.

A case of persisting with Customer Services I'm afraid

[Janwwms]

Hello Enlli,

thank for the information. Shame that’s isn’t it!

thanks, bye!

[Billy6]

Unfortunately, joining the list of code: 14 when trying to setup mobile data for Apple Watch SE. Spoke with Customer Service and in-store but unable to help 😞 This is my last hope before I call them and cancel contract.

[pgn]

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@Billy6 wrote:

Unfortunately, joining the list of code: 14 when trying to setup mobile data for Apple Watch SE. Spoke with Customer Service and in-store but unable to help 😞 This is my last hope before I call them and cancel contract.

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You really need to push O2 CS, nobody here has the access needed to do what you need done, @Billy6 

https://community.o2.co.uk/t5/Tech-Support/Data-on-Apple-Watch/m-p/1642305/highlight/true#M37651

Good luck!

[m4lyx]

Unfortunately, joining the list of code: 14 when trying to setup mobile data for Apple Watch

[pgn]

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@m4lyx wrote:

Unfortunately, joining the list of code: 14 when trying to setup mobile data for Apple Watch

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Have you contacted the Social Media team as instructed for that error code in this guide, @m4lyx - Activate Apple Watch Guide ?
If you have, then follow the PM method mentioned in the guide to alert the Community Manager, bearing in mind he won't be back in until Tuesday due to bank holiday on Monday. Good luck!

[m4lyx]

Hi I have still the same problem code 14 can someone help me 

[MI5]

@m4lyx 

As above.....

Reference code 14

If you had received a SMS that states setup has been completed, please restart your watch. If you still get this error or you didn’t receive an SMS, the watch eSIM will need resetting, so please contact our Social Media team here

[KB87]

I wonder if you are able to assist me in the same issue as I have tried numerous lengthy call with cs and no luck

thanks in advance

[pgn]

The guidance above, depending on the error code, usually points you towards O2 Social Media for assistance, @KB87 - have you reached out to them via Twitter, Facebook or Instagram? Link below has the ways. Good luck.