Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[Arcnewal]

Hi Emma, it seems as though you’re the best person to speak to. I have just finished setting up my Apple Watch and I’m getting error code 14, could you please help? Thank you

[gmarkj]

@O2Emma is back at 3pm today @Arcnewal , but @O2Ryan is on now if he can help?

[O2Ryan]

thanks for the tag ill send a private message over now.

[skrantit]

Hi there,

I got my ultra watch yesterday and i’m getting error 15 when I try to setup the mobile plan. Customer service seems thst they don’t have any idea.. they are sending me link how to use my phone 😅

[gmarkj]

We can try the community advisors to see if they can help with that @skrantit 

Can you get in touch to see if you can get this watch working please @O2Helen01 ?

[O2Helen01]

Morning all, thanks for the tag @gmarkj. @skrantit  I'm going to send you a message privately and we can discuss your issue further.

[Mfitz89]

Hi, I got an Apple Watch yesterday and having the same issues discussed on here. Had both reference codes 15 and 91 on screen. O2 Support have not been too much help on the phone and said it will take 3 days for someone to call. Would you be able to help @O2Helen01 ?

[gmarkj]

Thanks Helen.

[Hucks]

I’m also having the same issue some please help 

[Hucks]

@O2Helen01  Can you

please help I’ve been having this issue for 4 days 02 are no help. 100s of phone calls