Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[gmarkj]

I'll mention @O2Sarah- and ask she get in contact with you @lottin_uk 

[Ashasg03]

Hi can I pleased also get help?

[Ashasg03]

Hi can I please get some help thanks 

[pgn]

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@Ashasg03 wrote:

Hi can I please get some help thanks 

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@O2Emma may be able to help this evening, @Ashasg03 - watch out for a Private Message here on the Forum from her asking for more details. Good Luck.

[Ashasg03]

Thank you 

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma]

Hi @Ashasg03 I will send you a private message to look into this for you.

[Johm]

Hi,

I'm having the same issue. Had the watch for about a month now. Never tried to use the data plan which I have.

I have removed it this morning from the watch and then rebooted everything. After that when trying to add the data plan to the watch it comes up with this error: "Oops, something went wrong. Try again and if the problem continues call 202 for free from o2 mobile, quoting reference code 14."

edit: Customer service have advised an eSim but by reading here it seems that's not the solution. Can someone please help? Thank you.

[pgn]

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@Johm wrote:

Hi,

I'm having the same issue. Had the watch for about a month now. Never tried to use the data plan which I have.

I have removed it this morning from the watch and then rebooted everything. After that when trying to add the data plan to the watch it comes up with this error: "Oops, something went wrong. Try again and if the problem continues call 202 for free from o2 mobile, quoting reference code 14."

edit: Customer service have advised an eSim but by reading here it seems that's not the solution. Can someone please help? Thank you.

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Hi - I'll tag @O2nath_ci into this for you, @Johm - keep an eye on your Private Messages for his response, he'll need some details from you that cannot go onto the Public Forum. Good luck!

[O2nath_ci]

thanks @pgn  

@Johm i will private message you now