Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[lottin_uk]

Thank you. Still not working. 😞 I keep trying, it’s so annoying 😞

[O2Emma]

Hi @Cleoriff I will pick this up thanks.

[O2Emma]

Hi @glen290 I will send you a private message to look into it for you.

[Cleoriff]

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@O2Emma wrote:

Hi @Cleoriff I will pick this up thanks.

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Thanks @O2Emma x

[m4lyx]

I’m having the same issue code 14. Can anyone help please

[Cleoriff]

@m4lyx 

I will ask an O2 advisor to help you. @O2Ryan is on this morning.

Look out for a message from him.

[m4lyx]

Thanks Cleoriff

[O2Ryan]

Thanks for the tag ill send a private message over now.

[Cleoriff]

Thanks @O2Ryan 👍

[lottin_uk]

Still no further despite 4 calls to 202. Anyone got a resolution to this please?