on 20-08-2022 20:25
Hello
I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.
I followed the instructions on:
How do I buy an Airtime Plan on an Apple Watch that I already have?
Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:
Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14
Customer services could not resolve the issue.
•iData is enabled
•WiFi calling is ON
Looks like a common issue with devices not purchased from O2. Any help is appreciated.
Thanks
Solved! Go to Solution.
on 06-12-2022 19:20
on 06-12-2022 19:20
Thank you. Still not working. 😞 I keep trying, it’s so annoying 😞
on 06-12-2022 19:21
on 06-12-2022 19:21
on 06-12-2022 19:21
on 06-12-2022 19:21
on 06-12-2022 21:00
on 06-12-2022 21:00
on 07-12-2022 07:53
I’m having the same issue code 14. Can anyone help please
on 07-12-2022 08:08
on 07-12-2022 08:08
on 07-12-2022 08:40
on 07-12-2022 08:40
Thanks Cleoriff
on 07-12-2022 12:26
on 07-12-2022 12:26
Thanks for the tag ill send a private message over now.
on 07-12-2022 13:08
on 07-12-2022 13:08
on 07-12-2022 18:21
on 07-12-2022 18:21
Still no further despite 4 calls to 202. Anyone got a resolution to this please?