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Forum Posts


I am not receiving texts on my phone

RobertB by Level 1: Joiner
  • 1 replies
  • 0 kudos

Data Speeds Being Throttled?

I have a 40GB data package with O2. On the My O2 app they have it broken down in to 3 groups. A 10GB data allowance, a 20GB 'bonus data' and then another 10GB 'bonus data'. Not sure why, but whatever. I have done some testing over the past few months...

pburke90 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Sim data is wrong

I signed up for a 10gb sim card through virgin and O2 is telling me there is 5gb on it. I am not paying £10 a month when it's £5 for the 5Gb

Dixie04 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! "My Network"

How do you change the email address on the "My Network" app?

pclark105 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! No Service Message

Just upgraded to IPhone 15. Transferred everything over without issues other than now unable to receive email away from home and message in left hand corner No Service. Looked on internet and carried out all suggestions to rectify but nothing has cha...

Lisa1502 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Query payment this month

I have a payment added onto this months bill of £12.99. I don’t know what this is, I haven’t bought anything. When I searched it says it was Microsoft store?