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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6494 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1274 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2764 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2508 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1873 Views
  • 6 replies
  • 0 kudos

Resolved! Iphone XS Max - cannot hear callers but they can hear me

Recently when callers ring me, I cannot hear them but they can hear me. When I make a call, I cannot hear the ring tones or the callers but again they can hear me My speakers work, facetime works ok, its just cellular I have spoken with Apple and tri...

Resolved! The number you are calling has been changed

I have been an 02 customer for approx 6 weeks, I became an 02 customer as my existing virgin media contract was renewed and I had to join 02. My number has been ported across however from the very first day when customers, friend, family and colleagu...

JM32 by Level 1: Joiner
  • 61 Views
  • 1 replies
  • 0 kudos

Resolved! How to contact O2 about my blacklisted phone

Hello, my phone is blacklisted, and I want to request it to be unblocked now I have found it ages later. I went onto live chat to see how do I do this, was told to call a number which I cannot call as my phone is blacklisted. Was informed to go into ...

Booty156 by Level 1: Joiner
  • 99 Views
  • 1 replies
  • 0 kudos

Streaming services on 4G

Anyone any ideas?My iphone 13 wont use any streaming services ie: youtube etc on my 4G. Its like I have no data but I have 20GB unused. I did an online chat and they sent me a new sim card but nothing has changed. Just called O2 and they're having te...

libjep by Level 1: Joiner
  • 89 Views
  • 2 replies
  • 0 kudos

Resolved! changing provider

I complete the request so that I can retain my EE number on Saturday however i am still waiting for my old EE sim to go dead so that I can put in the O2 sim using for EE number. When will this happen ?

Andy3166 by Level 1: Joiner
  • 79 Views
  • 1 replies
  • 0 kudos

Resolved! Phone saying CALL NOT VALID after UPGRADE.

Hi, I upgraded my phone on 18/2/22. I still cannot make or receive calls as phone keeps saying call not valid for all calls. I am concerned as its 4 days since the upgrade. Everything else works but calls do not. Anyone had this issue and what should...

Andy29 by Level 1: Joiner
  • 72 Views
  • 2 replies
  • 0 kudos

Resolved! New sim card activation

I currently have a classic payg sim which I want to keep, I have also signed up to a new 12 month monthly sim contract for which the sim is on it's way to me. I have had a text message to my Payg number thanking me for the order and telling me to act...

djh22 by Level 1: Joiner
  • 220 Views
  • 4 replies
  • 0 kudos

Resolved! Freestyle Libre 2 Compatible Issue

Hi there, I have an iPhone SE 2020 running the latest iOS. I use the Freestyle Libre system for managing my diabetes. All was well until November 2021 when my phone stopped reading the sensors. Any ideas on how I can get this fixed as it’s a real pro...

Retskni1 by Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos