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New SIM

Hi,My SIM card is faulty. I recently obtained a new phone - iPhone 13 Pro Max as I thought the old phone was faulty but it seems the old SIM card is actually at fault. I have never changed the SIM card so I think it is due to be changed. Please advis...

Amar68 by • Level 1: Joiner
  • 600 Views
  • 2 replies
  • 0 kudos

Resolved! eSIM

Hello, Wanting to swap my normal SIM to an eSIM. I can't find the option for this in my o2? Thanks

MeganBee by • Level 1: Joiner
  • 781 Views
  • 2 replies
  • 0 kudos

Resolved! Error code 14 Apple Watch ultra

I recently upgraded to iPhone 16 and now my Apple ultra does not have cellular, I keep getting error reference 14, I have tried with customer services who were no help and told be to go into my local store, I have been into o2 store twice and they we...

Resolved! No Caller ID

Hi there. Every time I receive a call my caller ID doesn't recognise the number so it is displayed as Unknown caller. It has only just started doing it over the last couple of weeks. Can anyone help

Changing to 02 when will I know to put my new sim in my phone.

I opened a new contract on Saturday. When will I know to put my new 02 SIM card in my ID iPhone. I have an important hospital phone call in a few hours that I must receive as waiting results. Will my phone use the ID network until I change the sim.

Holly17 by • Level 1: Joiner
  • 920 Views
  • 3 replies
  • 0 kudos

eSIM profile question

So I upgraded to a sim only tariff and downloaded my eSIM, went through all the instructions and now I have two profiles on my mobile service page. My primary number which shows my actual phone number and the eSIM. If I turn off the primary number it...

Sim swap to retain number

I am connected to O2 with the temporary number but need to complete transfer to my old number. I am not sure if the process is in hand or whether something has gone wrong. How can i find out?

Lillian by • Level 1: Joiner
  • 1209 Views
  • 4 replies
  • 0 kudos

Resolved! Internet speed is unacceptablely slow

I contacted the customer service they said the network is fine in my area SW19But I only got 1.5mb in 5G and the 3G is faster than the 5G go up to 5mb , I am not able to work at home , if they are keeping like this I have to say I will leave O2

Billysiu by • Level 1: Joiner
  • 2061 Views
  • 7 replies
  • 0 kudos
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