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Forum Posts

# key not working

Hi. Have tried to sign into my NS&I account but unable to because I need to use the # key to enable authorisation & it isn’t being recognised. Advisors at NS&I have informed me this is a common problem on iPhones & the cause is the “DTMS files”? on t...


Dear Sirs,my account keeps saying unavailable on the my 02 app. I therefore cannot view any of my bills

Paul90 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Lost Phone

Hello, I have recently lost my phone up a mountain in the Isle of Harris (Stupid I know)However, I need to access my emails on my computer but I have a two step notification set and therefore it send me a code to my phone. Is there any way someone co...

RobD1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Not recieving calls

For the past few days I keep having text to say someones called me, but there is no call logged and phone hasn't rung? I've tried restarting my phone but still happens. Also got a very low coverage on mobile data when at home, despite there being no ...


On the 17th March 2024 I moved to EE from Tesco. Today 07/04/2024 my mobile number IS STILL not ported over completely! Tesco have done their bit and the rest lies with 02. EE have liaised time and time again with 02 to complete the transfer of files...

Data signal

Hi. I am writing to ask if anyboidy can explain why every kind of data (5g and below) is basically non-existent after having had decent speeds until 3 days ago.The coverage checker does not report any service issue, but i have no way to connect to in...

Data signal

The coverage checker does not report any service issue, but i have no way to connect to internet via phone, and i need it for work.Since i am paying a good amount for unlimited data, i think i'd need an explanation. Alternatively, can i change provid...

Call failure

My data works fine but when I am trying to make calls using my new O2 number, the call instantly fails. I don’t know what to do.

Carys81 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone barred

My phone has been barred looking to reinstate but cannot access my app now as it texts code and I can’t receive code

Stef21 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I am not receiving texts on my phone

RobertB by Level 1: Joiner
  • 1 replies
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