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Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! sim

I am with o2 pay monthly and have just upgraded to 24 month contract. to keep my old number do i just swap sim card from old phone to new phone

Resolved! Network Issues

HI can you check for network issues in DN4 9GA & DN4 9BH. I have had issues with calls all day and had calls from my emergency dentist and had to keep calling me back. Also my 4G has now gone this is also the same on my daughters Tesco mobile on O2. ...

Resolved! No network since the storm

Hi, I have NO network coverage anymore because of Storm Eunice. I cannot receive calls, or texts anymore. I have switched my phone on and off, taken out my sim and put it back in again. i don't know what else to do. Please help!n

Resolved! My old number hasn’t transferred across…

Despite being advised it would only take 24hrs to do so. How do I make sure this happens?

Resolved! Iphone XS Max - cannot hear callers but they can hear me

Recently when callers ring me, I cannot hear them but they can hear me. When I make a call, I cannot hear the ring tones or the callers but again they can hear me My speakers work, facetime works ok, its just cellular I have spoken with Apple and tri...

Resolved! The number you are calling has been changed

I have been an 02 customer for approx 6 weeks, I became an 02 customer as my existing virgin media contract was renewed and I had to join 02. My number has been ported across however from the very first day when customers, friend, family and colleagu...

Resolved! How to contact O2 about my blacklisted phone

Hello, my phone is blacklisted, and I want to request it to be unblocked now I have found it ages later. I went onto live chat to see how do I do this, was told to call a number which I cannot call as my phone is blacklisted. Was informed to go into ...

Streaming services on 4G

Anyone any ideas?My iphone 13 wont use any streaming services ie: youtube etc on my 4G. Its like I have no data but I have 20GB unused. I did an online chat and they sent me a new sim card but nothing has changed. Just called O2 and they're having te...

Resolved! changing provider

I complete the request so that I can retain my EE number on Saturday however i am still waiting for my old EE sim to go dead so that I can put in the O2 sim using for EE number. When will this happen ?

Resolved! Phone saying CALL NOT VALID after UPGRADE.

Hi, I upgraded my phone on 18/2/22. I still cannot make or receive calls as phone keeps saying call not valid for all calls. I am concerned as its 4 days since the upgrade. Everything else works but calls do not. Anyone had this issue and what should...

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