Get tech support for your O2 issues

No service for over 3 weeks after switching to Esim

So I pressed change to Esim from physical sim over 3 weeks ago now and my order is still stuck on "processing". So I have had no service since the 10th September. I've contacted O2 by landline and messaged them through the MyO2 app and they tell me t...

Number Still Not Ported After PAC number transfer has taken over a week and still not gone through?

I initiated the transfer of my old number, from Giffgaff to O2 on 31/09/2024, but nothing has happened yet. Can someone please resolve this? I’ve been following up, but every time I’m told it’s still in progress, and it’s been over a week now. [Mod e...

Resolved! Move my eSim to my new iphone

I have an o2 eSim on my iPhone 14 pro max and I'm trying to move it to my new iPhone 16 pro max without success. Is there a specific procedure I have to follow?

awful data coverage

For the past year or so my o2 coverage has been awful, it's noticeable as soon as I leave the house and there doesn't seem to be any reason for it. I've checked my coverage on the map, and my area is apparently fine. But as soon as I disconnect from ...

Activate Sim

I am not receiving the texts that I can use to activate my SIM card

Swap E sim

My eSIM won’t transfer from old handset to new one. iPhone 15 pro max says I need to contact o2 which is harder than solving world peace…. For a phone company I wish you had a number you could call

Double billing.

I have an apple mobile which was and used used for being in the U.K. on PAYG. I do not use it for phone calls. I am in Spain a lot and have a Spanish sim for my other iPhone. I have a contract with Lobster. A different supplier is used for my fibre o...

update on my issue report

I am waiting an update on my tech issue report and the time frame has expired

Lost my SIM in Thailand

I'm currently on holiday in Thailand. I bought and replaced my O2 SIM with a local network provider AIS.I can't log into My O2 because the verification text is going to my O2 SIM of course.I can't call 02 because the number is not recognised dialling...

Set up new phone

I am setting up a new phone at home and trying to transfer the number but repeatedly fails

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