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Forum Posts

Phone Upgrade

Hi, I’ve just got my new upgraded phone. When selecting my package I selected an eSIM. I’ve just set up my phone and it’s saying my old phone isn’t compatible for an eSIM so I currently have no network. Can you help me with this please

Deirdra by Level 1: Joiner
  • 665 Views
  • 7 replies
  • 0 kudos

No service - selected network (02-uk) not available

Hi, I'm having issues with getting service on my phone, I noticed for a while my phone would say said emergency calls only for small periods of time before going back to normal but now I keep getting "no service - selected network (02-uk) not availab...

Holly15 by Level 1: Joiner
  • 437 Views
  • 2 replies
  • 0 kudos

My SIM card has been replaced and my phone is still saying no data. I have lots of data on my phone.

My SIM card has been replaced and my phone is still saying no data. I have lots of data on my phone. I have been into the shop in Basingstoke today, and they said someone would contact me. I need to know if I can get a new line for my number is wha5 ...

Maureenwr by Level 1: Joiner
  • 353 Views
  • 1 replies
  • 0 kudos

I can't get through to u on my app

My phone is not working I can't get through to u on my app I need a new phone plus I'm not bright on tech please please help me

60 by Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

I can't get through to u on my app

My phone is playing up and need a new phone but app will not let go on it can u help please

60 by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos

network issues - very low signal

Hi All, I noticed a few weekks ago (when my home internet went down) that I have a very weak signal - 1 or 2 bars at best. This doesn't seem to change regardless of where I'm at. I reported it to O2. They replied to say there was a faulty mast. They'...

Marina_B by Level 1: Joiner
  • 344 Views
  • 1 replies
  • 0 kudos

New sim not working

I’ve moved from sky to O2, sim came today. Put it in, tried to text SWAP to 20220 and the text has bounced back. Phone saying no sim.

Kiz1 by Level 1: Joiner
  • 311 Views
  • 2 replies
  • 0 kudos

Resolved! Porting mobile number from EE to O2

Hi,I received a text from O2 this morning to say that my mobile number had been ported to O2.Although I can now make outgoing calls from my phone anyone calling me is put straight through to my old EE voicemail. When I phoned EE they said that it app...

Pete23 by Level 1: Joiner
  • 431 Views
  • 3 replies
  • 0 kudos

Unable to make calls while roaming.

I was able to make calls up to lunch time today and after that I now only hear the bundle call message then I get a disconnect. I tried multiple local networks + data connection works. any ideas?

Bamboccio by Level 2: Apprentice
  • 806 Views
  • 9 replies
  • 0 kudos