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Forum Posts

Voicemail

I have a notification on my phone (Virgin Samsung Galaxy) indicating a new voicemail message and the number ********177. When I dial this, it says this number has been barred and I cannot be connected. I've tried ringing Customer Services and they co...

Resolved! SIM activation

Activation of replacement SIM SSN [removed] has failed.Old SIM [removed] remains active. Unable to find replacement SIM SSN in the "Activate SIM" window. [mod edit: as this is publicly viewable we've removed some sensitive information. Thanks ]

Hi

Hi i didn’t receive the calls  

Add a phone

Will this overwrite my existing or remain seperate ie. Two bills on one account via my o2

Lucy785 by Level 1: Joiner
  • 175 Views
  • 1 replies
  • 0 kudos

No service with new e sim

Very poor service from O2. I had a sim only account and yesterday upgraded to a new I phone and transfer to e sim . The phone arrived yesterday . The e sim wasn’t available until today. I received a notification to accept activation which I did. It t...

Claire40 by Level 1: Joiner
  • 514 Views
  • 3 replies
  • 0 kudos

Resolved! Sim swap

I lost my phone. I have a blank sim and want my number transferred to the blank sim

Karen1967 by Level 1: Joiner
  • 417 Views
  • 1 replies
  • 0 kudos

Resolved! Call waiting

My phone will not allow call waiting what can I do 

Dedem18 by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! Received call about SIM card replacement

Hi, I have received a call about a SIM card replacement from 023 8097 0894 and got an email from noreply@o2mail.co.uk asking for some details. Do I need a SIM card replacement or is this fraudulent? Thank you

Tick-tock by Level 1: Joiner
  • 1414 Views
  • 1 replies
  • 0 kudos