on 20-08-2022 20:25
Hello
I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.
I followed the instructions on:
How do I buy an Airtime Plan on an Apple Watch that I already have?
Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:
Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14
Customer services could not resolve the issue.
•iData is enabled
•WiFi calling is ON
Looks like a common issue with devices not purchased from O2. Any help is appreciated.
Thanks
Solved! Go to Solution.
on 08-12-2022 08:43
I'll mention @O2Sarah- and ask she get in contact with you @lottin_uk
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 08-12-2022 17:58
on 08-12-2022 17:58
Hi can I pleased also get help?
on 08-12-2022 18:02
on 08-12-2022 18:02
Hi can I please get some help thanks
on 08-12-2022 19:02
on 08-12-2022 19:02
on 08-12-2022 19:04
on 08-12-2022 19:04
Thank you
on 08-12-2022 19:08
on 08-12-2022 19:08
on 08-12-2022 19:10
on 08-12-2022 19:10
09-12-2022 13:32 - edited 09-12-2022 13:46
09-12-2022 13:32 - edited 09-12-2022 13:46
Hi,
I'm having the same issue. Had the watch for about a month now. Never tried to use the data plan which I have.
I have removed it this morning from the watch and then rebooted everything. After that when trying to add the data plan to the watch it comes up with this error: "Oops, something went wrong. Try again and if the problem continues call 202 for free from o2 mobile, quoting reference code 14."
edit: Customer service have advised an eSim but by reading here it seems that's not the solution. Can someone please help? Thank you.
on 09-12-2022 14:30
on 09-12-2022 14:30
@Johm wrote:Hi,
I'm having the same issue. Had the watch for about a month now. Never tried to use the data plan which I have.
I have removed it this morning from the watch and then rebooted everything. After that when trying to add the data plan to the watch it comes up with this error: "Oops, something went wrong. Try again and if the problem continues call 202 for free from o2 mobile, quoting reference code 14."
edit: Customer service have advised an eSim but by reading here it seems that's not the solution. Can someone please help? Thank you.
Hi - I'll tag @O2nath_ci into this for you, @Johm - keep an eye on your Private Messages for his response, he'll need some details from you that cannot go onto the Public Forum. Good luck!
on 09-12-2022 15:02
on 09-12-2022 15:02