Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[Cleoriff]

@Number_3 
I'll tag @O2Sarah- to this post. Unfortunately she's not back on until Monday morning at 8am but hopefully will be able to help. Best of luck.

[Number_3]

Thanks @O2KyleW @Cleoriff @pgn  have seen similar posts on the apple forums, something about the ultra not liking an upgraded Watch tariff, a simple esim reset doesn’t fix , the whole Watch account needs closing , then re-instating 

[pgn]

Unless O2KyleW got back to you privately, @Number_3, then you are stuck until O2Sarah-, tagged by @Cleoriff above at the same time I tagged O2KyleW, comes on Monday morning.  I do think the Community O2 Advisors work with the O2 Social Media team on these cases behind the scenes, so hopefully they can get your Watch account effectively ceased and restarted and get you up and running again. Good luck!

[Number_3]

Hi @pgn no , no one got back to me but then it was Saturday night, so wasn’t a problem. Yes hopefully they can , I’d rather not go through 202 CC , try and explain issue , them not understanding etc… the guys on here are always great 👍 

[Cleoriff]

Just wait for @O2Sarah- who WILL answer her tag @Number_3 . As I said, she will be on Monday Morning at 8am. 😉

[O2Sarah-]

Good morning 😊

Thanks for the tag @Cleoriff 

@Number_3 I will send you a private message so we can check your account.

[Number_3]

Hi @O2Sarah-  have just replied to your private message, thank you.

[Ke1z]

@pgn  I have the same issue (error code 14) can you arrange for someone to help me? 

[gmarkj]

I'll mention @O2Sarah- so she knows you also need some help @Ke1z 

[O2Sarah-]

Thanks for the tag @gmarkj 

@Ke1z I will send you a private message sow we can check your account.