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Forum Posts

Resolved! Change of O2 Portal

Hello, I've been called by people from several London based landlines, to tell me that the O2 portal will be changing on Monday 22nd of April and that they want to help me prepare for this to avoid loss of information or other issues. Assuming that t...

ES-Lewes by Level 1: Joiner
  • 1518 Views
  • 4 replies
  • 0 kudos

Number Transfer

Hi all I've requested a number transfer using the online request form. It's a o2 payg to a o2 contract phone. Any ideas how long it takes? The brother says 24 hours but it's been 3 days

Data connection dropped after 24 hours?

I started using a SIM-only contract for home broadband at the weekend, and it seems as if the connection is being dropped after 24 hours or so. The only way to get the connection back is to restart the router. Is this a thing, that's actually happeni...

Can’t sign in to my o2

Get this message come up but have 2 sim only plans with o2?”You don't have any products or services in this My O2 account.

Milky57 by Level 1: Joiner
  • 487 Views
  • 1 replies
  • 0 kudos

Resolved! No service - sim reverted back to Tesco Mobile two months in

Any advice would be appreciated with this strange problem as O2 tech help seems to be struggling to fix the issue. I have now been without O2 service for nearly two weeks and despite having logged the problem with the online contact us, travelled 25 ...

Julief by Level 1: Joiner
  • 3038 Views
  • 11 replies
  • 0 kudos

Replaced stolen phone but sim still barred

Hi, so my phone was stolen and everything blocked. Picked up new phone instore today with new sim but it's still barred and they couldn't help. Tried adding new sim details via the app but can't get it to work. I don't have a phone to contact custome...

MattC74 by Level 1: Joiner
  • 478 Views
  • 2 replies
  • 0 kudos

SIM not registeresing with the Network

Hi - my mother (aged 85) lost her phone and cancelled the SIM.Three SIM cards and two new phones later (we thought none of them worked initially) and we are now told by the O2 store to wait 5 to 10 days for the current SIM to, presumably, register on...

Fay_101 by Level 1: Joiner
  • 548 Views
  • 3 replies
  • 0 kudos