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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2889 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5039 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15759 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8045 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7431 Views
  • 6 replies
  • 0 kudos

Resolved! Random Internet searches...

Is it possible to have random searches on your Google chrome / Internet explorer? Even websites you know you haven't searched for?

Mommyof1 by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Incomplete/Partial Port

I've recently been migrated to O2 from VirginMedia which seems to have been complicated by the fact that I was abroad at the time of the transfer. I was subsequently sent an O2 SIM which I have installed and can now make/receive calls as well as send...

DavideUK by Level 1: Joiner
  • 224 Views
  • 3 replies
  • 0 kudos

New Sim

I recently changed my contract with Virginmedia. This included a new O2 Sim for my iPhone [Removed]. There seems to be a mixup on my O2 account, which identifies with my wife’s iPhone [Removed]. Please help me to rectify.

Apple Watch - O2 account is not eligible ?

Hi, I have had problems for the last 6 weeks and have got nowhere with customer services - despite being on the phone for hours. When going into Mobile Data on my phone app it says - your O2 account is not eligible to enable mobile service on your Ap...

App login technical issue

I have had this ongoing issue with the since moving from virgin to O2 which happened in May. I have no issues logging into my account online, however, every time I attempt to login on the app, this message appears:"Something went wrong.Oops. My 02 is...

HS1207 by Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos

02 4g Broadband very slow

I purchased a 4G/LTE service from O2 for use as a backup to my primary broadband, but the data rates are very slow 10-20Mbit/sec. What can I do?

grahamC43 by Level 1: Joiner
  • 175 Views
  • 1 replies
  • 0 kudos