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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6354 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1230 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2720 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2465 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1830 Views
  • 6 replies
  • 0 kudos

Resolved! Unable to make or receive calls

When calling out I get a message stating 'Not registered on Network'. When people call me it goes to VM. I cant log into My O2 as I forgot my password and they want to text me to authenticate for new pw which will not work as I cant receive texts. Ca...

Terrible indoor connection

whenever I’m trying to use apps in my phone the Wi-Fi is perfectly fine I.e 4/full bar’s however the connection is consistently at 2 or 1 and never above that. I have already sent a request on the network app in which they repaired the tower which th...

youbest04 by Level 1: Joiner
  • 201 Views
  • 9 replies
  • 0 kudos

Resolved! Network Issues TS10 & customer services

I am having seriosu network issues in the TS10 area, reported initially in Auguust and got worse over last couple of weeks Currently losing about 80% of call in our office, having to drive approx 2 miles to get a decent signal. I was told that work w...

Warsett by Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot make calls

Can you tell me why cannot make outgoing calls I have paid my bill

Goochie63 by Level 1: Joiner
  • 100 Views
  • 1 replies
  • 0 kudos

Resolved! How do I Cancel an Order as an item is out of stock

I placed an order yesterday which shows the IPad I wanted was in stock and available for next day delivery. Only to be told once I placed the order the item was out of stock - how can I cancel this order please.

Sam25 by Level 1: Joiner
  • 96 Views
  • 1 replies
  • 0 kudos

Resolved! Signal where I live

Hi, I struggle to get any better than 3G signal in my house and very few spots in my town where I get 4G, I now see EE has 5G in Stamford Lincs, why shouldn’t I think about switching providers?

Chris38 by Level 1: Joiner
  • 56 Views
  • 2 replies
  • 0 kudos

Resolved! No service

Im having problems with my phone saying no service since 9am this morning csnt ring anyone or recieve calls or texts, anyone else having issues??

Sarah40 by Level 1: Joiner
  • 91 Views
  • 4 replies
  • 0 kudos

Resolved! 5g

Hi I’ve just upgraded to a 5g phone and was not sure if this will work in Plymouth Devon can anyone advise

Mikecarp by Level 1: Joiner
  • 60 Views
  • 1 replies
  • 0 kudos

Resolved! No internet access abroad

Hi there, currently in Brussels, data roaming won’t work? data roaming is on and got a text from 02 to confirm we were initially in France, but won’t allow access to browse? Thanks wayne

WDavis71 by Level 1: Joiner
  • 201 Views
  • 5 replies
  • 0 kudos

Resolved! £150 when recycle devi e

Hi, I've tried to open a private chat however no answer, I ordered the new Samsung galaxy with the promotions of when you recycle your old phone if accepted you can get a extra £150 on the device. Well I did this a month ago and from my device being ...

Claire27 by Level 1: Joiner
  • 99 Views
  • 3 replies
  • 0 kudos