Apple Watch code 14

[Ashley30r]

I’m hoping someone could please help.

I forgot the password to my Apple Watch so I factory reseted the watch.

Paired the Watch up to my phone again but when I try to set up the mobile service I get this…

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

i have called 02 and no in customer service seems to be able to help, hoping someone can on here.

I’d be grateful for any help.

Thanks Ashley 

[pgn]

@Ashley30r - the O2 advisor on from 8am is @O2Sarah- - keep a watch for a message to follow up in the morning, and good luck!

[O2Sarah-]

Good morning 

Thanks for the tag @pgn 

@Ashley30r I will send you a private message so we can check your account. 

[Ashley30r]

Hi Sarah, that Sarah that would be great. Thanks 

[HMA111]

Hi do u mind helping me too @O2Sarah-  im having the same issue

[mackm]

Hi. Are there any O2 agents on who could assist me with a Reference Code 14 error on Apple Watch Ultra?

[pgn]

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@mackm wrote:

Hi. Are there any O2 agents on who could assist me with a Reference Code 14 error on Apple Watch Ultra?

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Hi @mackm - @O2Ryan is on this afternoon, hopefully he will see this tag shortly and reach out to you via Private Message. Good luck.

[O2Ryan]

Thanks for the tag ill send a private message over now.