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Forum Posts

Resolved! Data use corrupt!!

I received an email and sms yesterday to say my Pay Monthly SIM only 500MB allowance has been used up yet I have not even used a tenth of that. My average monthly use is low 20 to 30MB. Something is wrong with the 02 data billing. When I checked on l...

FrankV by Level 1: Joiner
  • 595 Views
  • 4 replies
  • 0 kudos

O2 bars on phone.

Hi there,I am not sure what to do and hope you can help!Three weeks ago, I mislaid my phone so I rang O2 to have it barred. Luckily, I found my phone the next day (don't ask!) and so called customer services to have the bars lifted. They told me it w...

AMoulin by Level 1: Joiner
  • 571 Views
  • 2 replies
  • 0 kudos

Resolved! Credit File Referral Team

I've have been waiting on O2 to resolve an issue for the last 3 weeks without any joy. I went into an O2 store to change from EE as I was at the end of my contract, my girlfriend is with O2 and spoke highly of them.I went through the credit check sta...

Simon51 by Level 1: Joiner
  • 3701 Views
  • 9 replies
  • 0 kudos

Poor 4g signal - no data

Over the last 5 to 6 weeks i've notice the O2 signal has become awful around north wales, Chester and Oswestry. Phone is showing 4G 4 bars but the data coming through is so slow or to the point there isn't anything.This problem isn't unique just to m...

Resolved! Sim not provisioned

Hi, I lost my phone and had my sim blocked. I’ve since received a replacement device and Sim. The sim is not working and displaying ‘sim not provisioned’ and ‘network not available’ I can’t get through to anyone to help - please help if you can!

No service

I have all the international bolt ons but no servicr

Arcadia by Level 1: Joiner
  • 377 Views
  • 1 replies
  • 0 kudos

Resolved! change the "phone" number on the phone

I recently came to O2 from Virgin media and have had a pretty bad experience trying to do so.My old number was supposed to be transferred on the 13th but after almost daily call to O2 it seems it has finally happened today. BUTOn the phone (Iphone13)...

MattR by Level 1: Joiner
  • 1025 Views
  • 4 replies
  • 0 kudos

Resolved! Excessive data usage on new phone

I recently changed my phone and the new one is using loads more data. So much so I have had to add two data bolt-ons in two days (whereas with my old phone, that was never necessary). When I left the O2 shop ICLOUD backup was running to sync the new ...

No signal Birmingham

I work in Birmingham city centre and whenever I am in the office I have 4g signal (3 bars) however I can’t get texts, internet or make calls! I’ve been to the o2 store reset everything and still the same. All other networks work fine in the office ex...