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Resolved! My phone was delivered to the incorrect address

Hello, my phone has been delivered to an old address of mine (I haven’t lived there for 8 years and have had multiple phones delivered to my correct address since then -and I’ve moved twice, so I am unsure why the address has defaulted back to such a...

Megan101 by • Level 1: Joiner
  • 436 Views
  • 1 replies
  • 0 kudos

Resolved! Parental setting

Hi how do I turn parental settings off on my phone so I can watch 18+ content

Myersy7 by • Level 1: Joiner
  • 309 Views
  • 1 replies
  • 0 kudos

Resolved! got a deal with virgin for O2 Virgin Gave the wrong email.

Yesterday I accepted a offer from retentions, at virgin media that included a new SIM with O2. They created the account and put in the wrong email address into O2. What do I do to make O2 change it on the account to the proper email address. As they ...

DrewBear by • Level 1: Joiner
  • 351 Views
  • 1 replies
  • 0 kudos

WhatsApp verification code

Hi all.I am not being able to get a verification code from WhatsApp regardless of what I try.I have a second SIM card on the same phone, from a different provider and that work instantly. Could really use some help here Thanks

JP87 by • Level 1: Joiner
  • 1670 Views
  • 6 replies
  • 0 kudos

WhatsApp verification code

Hi, I ported my old Vodafone number to my new o2 iPhone yesterday. I can receive texts and calls and everything is set up correctly except when I try to set up WhatsApp I don’t get the verification code or the callback request. I have tried uninstall...

Louisag by • Level 1: Joiner
  • 4567 Views
  • 25 replies
  • 0 kudos

Resolved! need my PUK code

after an update could not unlock sim so need puk code 

SteevRed by • Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos

Resolved! Data

Can I transfer some of my data to another O2 customer/my son?

Lisa32 by • Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Apple watch 6 cellular - cannot set up

Old Apple watch 6 cellular that was purchased originally through Vitality broke. Purchased new one and cancelled old data plan with O2 on phone. Now I cannot set up new data plan. It does not ask me to log in and I am met with the message below. "We’...

TimAJ by • Level 1: Joiner
  • 473 Views
  • 2 replies
  • 0 kudos

Resolved! PAC issue (business account) - O2 > Sky

Due to change in circumstances with work we are moving from O2 to our own respective suppliers. On Friday we requested PAC numbers to get the ball rolling of which we were given one PAC for the 5 numbers on the account. On Saturday I received my SIM ...

krelger by • Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos

Transfer from Giff gaff not worked

Even though o2 customer service are saying ‘successfully ported, restart your phone’ they are not listening that it’s not successful, quite a mess actually. Neither number working so can’t call….. text messages from ported number going to old sim - n...

Drives by • Level 1: Joiner
  • 680 Views
  • 4 replies
  • 0 kudos
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