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Not receiving Incoming calls and text

I have not been receiving incoming calls and text since my old number was ported from Virgin Media to O2 (as part of the virgin-media bundle). I have tried customer service at least three times and the online chat support. All they have asked me to d...

Resolved! Switching to my old number

I have recently opened a new, pay monthly, account with O2. I asked for my old number to be used on my new account, I gave all the details needed and the advisor stated that everything was fine and the number exchange would go through shortly. This w...

Resolved! Phone issues

More info (Highlight to read)Anyone else having issues with Samsung A23 switching off during phone calls?Anyone else having issues with Samsung A23 switching off during phone calls? More info (Highlight to read) More info (Highlight to read) More inf...

Resolved! Lost sim

I have lost my O2 sim. I am in Australia and so I took my O2 sim out when I arrived and it has gone missing. I need my English number to verify certain things and obviously I can’t do that without this sim. I don’t know if there’s any way around this...

Keeping old number link?

Hi everyone, I've joined O2 and I want to keep my old number. I can't find any link to do that online.Is it really calling 202 or going to the shop the only option to transfer my number?With other provider I was able to do that online within a minute...

Oneplus 5T

Hi thereI havd my old oneplus 5T which I dropped and the screen broke. I can't access my photos .. yes, stupid, should have saved to cloud... is there any way I can access the photos ..ever.. ? Any help appreciated !

Resolved! Call Forwarding won’t switch off

I’ve just returned from a work trip and I set Call Forwarding on my iPhone12 to my work phone. However, now I’m back it will not let me cancel it. If I go to Call Forwarding it appears as if it is switched off, if I try ##002# (with WiFi calling off)...

Resolved! Series 8 Apple watch

Is anyone else still struggling to have their data plan installed on Apple Watch (series 8)? Patience running out!!

Resolved! My phone doesn't work

I have paid my bill but my phone is still restricted

Not receiving any One Time Passcodes

I am not receiving OTP messages for my banking & paypal apps. I have contacted 02 and they removed the 18+ restriction, then all of a sudden I got multiple OTP messages, however this has only temporarily resolved the issue and the OTP messages seem t...

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