Apple Watch Series 9 unable to migrate existing plan to new watch Error Code 26

[Tilly7]

So, bought the series 9 watch - setup on iPhone - no issues from Apple end.  Then, I tried to setup mobile service.  Followed all the prompts including logging into O2 account and selecting “Move an existing Airtime plan to this watch”.  But next screen returns a message “Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 26”.  Called customer services - they have no idea and will try and get back to me in 5 working days.  My concern: Apple will have informed all mobile services providers details of the technology on their new watches - why is it only O2 (which appears to be the case) that has this problem.  Looking at the forums, this seems to be the case at almost every launch of a new Apple Watch.  I am out of my contract and seriously thinking of moving away from O2 if this isn’t fixed quickly.  Any ideas?

[Paul679]

Hi @Gomel123 - no, the watch itself didn’t have an issue. It was the cellular ‘associated device’ contract / plan that they couldn’t get to reconnect to the watch and had to cancel / setup a new one of… I.e. I had a ‘sync 1’ plan that broke and got replaced by a new ‘sync 2’ plan

[Oxonian]

@Gomel123 

Did the reply from @Paul679 help you to resolve your problem ? 

[MI5]

@Tilly7 @Paul679 @Gomel123 @Redgiant 

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