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eSIM activation

Kim_t
Level 1: Joiner
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on ‎14-06-2024 10:50

on ‎14-06-2024 10:50

Hello, 

 

I am an existing 02 customer who switched to a sim only deal last night, still with 02. This was done via an eSIM. I was told to wait for the swap to go through and then log on to my 02 to download it. However, not the swap has gone through, I have no mobile signal on this sim so I’m unable to receive the security code to log on to my 02 to be able to swap and I’m unable to call customer services.

 

Can anyone help please? Thank you 

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gmarkj
Level 66: Unequalled
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on ‎14-06-2024 12:08

on ‎14-06-2024 12:08

Not on here @Kim_t as this is a community of o2 customers.

You will need to get in touch with customer services - methods in the link below, including a number you can call using Skype.

Guide: How to find help & contact O2 

Guide: A Guide to Skype 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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