Apple Watch Series 9 unable to migrate existing plan to new watch Error Code 26
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on 25-09-2023 09:45
So, bought the series 9 watch - setup on iPhone - no issues from Apple end. Then, I tried to setup mobile service. Followed all the prompts including logging into O2 account and selecting “Move an existing Airtime plan to this watch”. But next screen returns a message “Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 26”. Called customer services - they have no idea and will try and get back to me in 5 working days. My concern: Apple will have informed all mobile services providers details of the technology on their new watches - why is it only O2 (which appears to be the case) that has this problem. Looking at the forums, this seems to be the case at almost every launch of a new Apple Watch. I am out of my contract and seriously thinking of moving away from O2 if this isn’t fixed quickly. Any ideas?
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on 09-01-2024 19:53
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on 09-01-2024 19:53
Hi @Gomel123 - no, the watch itself didn’t have an issue. It was the cellular ‘associated device’ contract / plan that they couldn’t get to reconnect to the watch and had to cancel / setup a new one of… I.e. I had a ‘sync 1’ plan that broke and got replaced by a new ‘sync 2’ plan
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on 12-01-2024 18:07
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on 12-01-2024 18:07
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on 12-01-2024 18:16
@Tilly7 @Paul679 @Gomel123 @Redgiant
We have a new community guide which might help Activate Apple Watch Guide
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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