Alcatel 1 - how to get the back off

[MaryM]

Hi there, I just received a new Alcatel 1 and need to put the battery in, any good ideas how to get the back off?

yes I have read the user guide and watched a Youtube video, so far I have broken a nail and tried a nail file but the back won't budge, I'm afraid of breaking it by forcing with a screwdriver

any ideas please?

[Bambino]

@MaryM, @SB_1967 You shouldn't be having so much difficulty, as these videos show that the back comes off quite easily:

Alcatel 1 2021 Insert The SIM Card - YouTube

How to remove cover back and battery on Alcatel 1 📤 - YouTube

How to Remove Battery in ALCATEL 1B – Take Off Battery - YouTube

If you still can't manage it, contact Alcatel support: Support | Alcatel Mobile | TCL Communication

[SB_1967]

I've watched the videos.

It's not coming off. The corners have been gnawed. Still nothing. I can't see me buying anything by this brand ever again. It's simply ridiculous.

[MI5]

@SB_1967 

If you can, pop into your local O2 store for them to take a look for you.

If it's faulty, they can replace the phone there and then.

[SB_1967]

I've had the hacksaw on it 

Still won't come off of course 

But it still works normally !