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Resolved! First time o2 user. What completely useless customer support.

I already feel like leaving o2 and I've not even received my SIM yet! My phone needs a second SIM [eSim], o2 support eSim, thought great they'll do. Haven't received my sim yet, but looking on the help pages under how to request a eSim. In store or c...

Shep47 by • Level 1: Joiner
  • 1448 Views
  • 2 replies
  • 3 kudos

Resolved! Not able to Send Texts on New Samsung A 13 Phone

Just got a new Samsung A13 which is an upgrade from a very old Huawei phone so having to get use to new phone. First problem was sim from old phone was too big so phoned O2 and they sent me a nano sim put that into new Samsung and managed to get the ...

Calls on Galaxy Watch 5 Pro LTE

I have a Galaxy Watch 5 Pro LTE. I went to an O2 shop and added a line for it. After several failed calls to 202, a visit an O2 shop, various attempts, and internet searches I managed to get calls on the watch when the watch is not connected to the p...

Loblyk by • Level 2: Apprentice
  • 2849 Views
  • 7 replies
  • 0 kudos

Resolved! My O2 esim not working

Hello i just purchased a new iphone 14 pro from O2 on contract , i previously had an esim from O2 on my 11 proso when i purchased my new phone i also took an esim card for the same number from the O2 store as i had lost the previous one now i have ad...

MK63 by • Level 1: Joiner
  • 1288 Views
  • 1 replies
  • 0 kudos

Resolved! Calls outside the UK

I am currently outside the UK in Europe but when trying to dial the UK using the 44 prefix I can get no service which would suggest that I am being blocked making calls outside the UK. I’m on a standard airtime and data tariff and well within my allo...

NOF by • Level 1: Joiner
  • 561 Views
  • 1 replies
  • 0 kudos

Recently moved to O2 - very patchy signal, even in London

Hi all, I recently moved from EE to O2 after having been on EE for a few years and have now been O2 for about a month. My experience of O2 has been that data availability is incredibly patchy, to the point of only being usable about 50% of the time.I...

Resolved! Apple Watch

Hi, my son would like an Apple watch, he has Iphone 13 with a Smarty Sim in the phone. I am an o2 customer, if I got an Apple Watch for him on my account, will he be able to connect it with his phone & smarty sim? TIA

Resolved! O2 delivery

I ordered a Samsung tablet it says it’s on the way when I click on track order but I spoke to someone on the app and they said it had been delivered but I haven’t received any confirmation from the courier or received anything

Dan77 by • Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos

Resolved! no signal

not getting a signal not receiving calls in and out and if i do they cant here me tried ringing o2 just get call failed been like this for over a week now really fed up

marie69 by • Level 1: Joiner
  • 669 Views
  • 2 replies
  • 1 kudos

Resolved! Calls wont go out or in

Hi, i am not cut off but for over a week i have not been able to make or receive calls. i cant even call an o2 number & i can never get through on live chat. can someone help please

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