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Alcatel 1 - how to get the back off

MaryM
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Hi there, I just received a new Alcatel 1 and need to put the battery in, any good ideas how to get the back off?

 

yes I have read the user guide and watched a Youtube video, so far I have broken a nail and tried a nail file but the back won't budge, I'm afraid of breaking it by forcing with a screwdriver

 

any ideas please?

 

 

 

 

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MI5
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@MaryM 

It is just a snap fit but may e tight as it's new.

Go carefully with a plastic tool such as a credit card etc and work your way around the edge to release all the clips.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)
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MaryM
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thanks, the only place wide enough to accommodate a credit card is the corner slot and the card just bends, the edge of the phone casing is getting chewed up

 

I read on another site you can use a hairdryer to soften the case up, is that a good idea or will it fry my phone?

 

 

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MI5
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@MaryM 

Such extremes should not be necessary.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)
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SB_1967
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I've spent two hours trying to get the back off with no success 

 

Absolutely ridiculous I feel like smashing it to pieces 

It is insane that they make it so difficult and I think they do it on purpose to show how very clever they are and how dumb we are 

 

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SB_1967
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I'm going to need a handsaw to get this off 

I just hope I don't end up with a slashed hand or wrist 

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Enlli
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You need a pry tool placed in the corner slot then twisted 90 degrees

If you haven't got a tool a knitting needle filed to fit should do

If you feel adventurous then a small flat head screwdriver will work

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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SB_1967
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Corner gnawed down with nail file 

Attempted pin insert and credit card

Still not coming off 

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SB_1967
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Screwdriver.

Small hand cut.

Still won't come off.

 

Money I cannot afford right down the drain 

 

This ain't coming off without ruining it 

Ridiculous 

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SB_1967
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I should add that I have slight arthritis 

Whether that's a factor in not being able to get it off I don't know but I've never had a problem with them before 

Absolute nightmare 

Message 10 of 14
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