Activating a Sim. O2 business customer

[Waluigi]

Is there any way to actually activate a sim after 8pm? 

I’ve gone round in circles a dozen or so times. There’s nowhere on the o2 dashboard that allows me to do it. I’m already an o2 customer, I’m just swapping the sim for a 5G one along with a new phone. You would think this would be a simple task. 😂

[MI5]

@Waluigi 

Just do a sim swap Guide: Sim Swap: a mini guide 2017 update 

[Waluigi]

Thanks, tried all of those already. 

the text to swap sim isn’t supported anymore. There’s nowhere on the 02 business dashboard to swap a sim and the phone lines are closed. I suppose it’s only a business contract 

[Waluigi]

I remember a few years ago there was no o2 app for business customers. I just downloaded the o2 app and it seems that there’s still no business app and users can’t use the standard o2 app. That is laughable 

[MI5]

@Waluigi 

Sim swap is still supported for consumer contracts so may just not be on business.

You need to use the MyO2 Business portal https://www.o2.co.uk/business/myo2business

[Waluigi]

Thanks, unfortunately there is nowhere to swap a sim or activate a sim on the dashboard. I’ve looked everywhere. It’s incredibly limited. 

[madasaf1sh · Accepted solution]

@Waluigi 

Im afraid it is business customer services in the morning, as they are the ones who can action a sim swap  as it isnt't on the dashboard anymore.. 

We have the same issues after 8pm no chance...

[MI5]

@Waluigi Looks like you'll need to call in the morning then but you can still use your old sim until then.

[Waluigi]

Thanks. 

what a bizarre and **** service 

[MI5]

I quite agree @Waluigi 

Sorry we couldn't help.