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3G/4G down after data upgrade

Gweg21
Level 1: Joiner
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on ‎31-12-2022 18:04

on ‎31-12-2022 18:04

Recently upgraded my phone/tariff, while I am currently awaiting the new phone to arrive, I have got notifications to say my new data tariff have started since then my 3G/4G has refused to work for the last 3 days. The 3G logo is still showing but it won’t connect to 4G nor can the 3G load internet pages.

 

is this just a upgrade issue or a larger one? 

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MI5
Level 94: Supreme
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on ‎31-12-2022 18:11

on ‎31-12-2022 18:11

@Gweg21 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
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on ‎03-01-2023 11:28

on ‎03-01-2023 11:28

Hi @Gweg21 were you able to get in touch with O2 about this?

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