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on 22-11-2014 00:17
hello there, ive been trying to upgrade for the last few hours and failing, all goes well until i need to pay the early fee, i enter my details (card, DD details etc) and it always returns with a "check that the information youve entered is correct" message, my details are correct ive even tried different cards with the same response, any help?
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on 22-11-2014 06:41
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on 22-11-2014 06:41
Welcome to the forum.
Try clearing your browsers cache and cookies and try again and or try another browser.
You can upgrade via calling 202.
However if you have a local 02 high street store if may be an idea upgrading in store so you have a better chance of walking out with the handset (stocking levels allowing)
Recently we've heard of people upgrading online only to be followed by an email to advise it's then out of stock, or failed deliveries from the Courier Companies.
on 22-11-2014 02:12
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on 22-11-2014 02:12
Perhaps an error on the website. Might be worth to give CS a call in the morning to have your account checked and possibly pay and upgrade over the phone.
on 22-11-2014 06:41
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on 22-11-2014 06:41
Welcome to the forum.
Try clearing your browsers cache and cookies and try again and or try another browser.
You can upgrade via calling 202.
However if you have a local 02 high street store if may be an idea upgrading in store so you have a better chance of walking out with the handset (stocking levels allowing)
Recently we've heard of people upgrading online only to be followed by an email to advise it's then out of stock, or failed deliveries from the Courier Companies.
on 22-11-2014 09:04
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on 22-11-2014 09:04
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on 22-11-2014 09:29
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on 22-11-2014 09:29
Still....time they fixed or did away with online ordering.
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on 22-11-2014 09:30
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on 22-11-2014 09:30
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-11-2014 09:31
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on 22-11-2014 09:31
@jonsie wrote:Still....time they fixed or did away with online ordering.
Agreed
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-11-2014 08:31
Thanks everyone, im going to my local store today to get it sorted
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on 24-11-2014 08:35
Good luck and would you let us know how you get on. 😄
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on 24-11-2014 08:35
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on 24-11-2014 08:35
Let us know how it goes for you....
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.