upgrading issues

[Paul112]

hello there, ive been trying to upgrade for the last few hours and failing, all goes well until i need to pay the early fee, i enter my details (card, DD details etc) and it always returns with a "check that the information youve entered is correct" message, my details are correct ive even tried different cards with the same response, any help?

[Anonymous]

Hi
Perhaps an error on the website. Might be worth to give CS a call in the morning to have your account checked and possibly pay and upgrade over the phone.

[Anonymous · Accepted solution]

Hi Paul112

Welcome to the forum.

Try clearing your browsers cache and cookies and try again and or try another browser.

You can upgrade via calling 202.

However if you have a local 02 high street store if may be an idea upgrading in store so you have a better chance of walking out with the handset (stocking levels allowing)

Recently we've heard of people upgrading online only to be followed by an email to advise it's then out of stock, or failed deliveries from the Courier Companies.

[Anonymous]

Hi there @Paul112 

I'm with @Anonymous on this one, ring upgrades, they can take the payment and maybe find you a nice deal?:smileywink:

[jonsie]

Still....time they fixed or did away with online ordering.

[MI5]

The time you are trying is when o2 run maintenance on the website. However it is advisable to go in store to upgrade as online is unreliable at the moment.

[MI5]

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@jonsie wrote:

Still....time they fixed or did away with online ordering.

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Agreed

[Paul112]

Thanks everyone, im going to my local store today to get it sorted

[Anonymous]

Good Morning Paul112

Good luck and would you let us know how you get on. 😄

[MI5]

It will be your best option mate
Let us know how it goes for you....