upgrade phone calls

[rockfan88]

My contract is up for renewal on 9/7, on the 30/6 I got a phone call claiming to be from O2 about my upcoming renewal, they knew my name and phone details and walked me through upgrading to the S5. I was told the phome would arrive in 7-10 days and they'd send me a confirmation email.

since then the phone hasn't turned up, I've recieved no confirmation email, the my o2 homepage has said i havent got any orders placed.

and I've recieved about 4 other phone calls, all from different numbers claiming to want to upgrade my contract.

what is going on?, is this a scam? (they didnt take, or ask for any bank details), or has O2 sold my data without permission.

I'm really unsure where I stand with this and as my contract renews tomorrow obviously I want to get it sorted.

[MI5]

There are many companies claiming to be O2 and calling up to get customers to upgrade.
Many of them are legitimate O2 approved trading partners but you do occasionally get a scam company.
We always recommend either O2 direct or Carphonewarehouse as you know exactly where you stand with these.
I'd upgrade through O2 as the chances are the previous offer was rejected by O2 (if not legitimate) and that way any further attempts to upgrade it will fail again as you won't be eligible for another 2 years.

[jonsie]

If you gave them bank details check your account.

[Anonymous · Accepted solution]

As you didn't give any bank details at least a scam company can't get access to your account.

I'd ring o2 on 202 Customer Services for assistance and to upgrade.