O2 Open Code

[Faithfull]

Hi All,

When i signed up to another 2 years with the Refresh Tariff the kind lady on the phone mentioned to me about O2 open and how i could get 30% discount off my tarff.

She said dont go into an O2 store, just follow the text message directions which i did, i then recieved a text saying we will confirm everything within the next 48 hours, well that was last thursday.

i just recieved a text from O2 saying that ''We are sorry but this code is only valid within 28 days of the connection date.'' Considering the plan was taken out on wednesday i cant see how my code didnt work,

Anyone got any ideas?

[Anonymous · Accepted solution]

Hi

Ring Cs on 202 to clarify.

A related thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/02-Open-Codee/m-p/620666/highlight/true#M62940

https://o2open.co.uk/O2Open/servlets/ShowFAQ

[MI5]

As we are all customers we cannot help with this type of question, unfortunately....
On the face of it, it sounds like an error but CS need to confirm it for you.

[Toby]

Hi Faithfull,

Have you managed to talk to customer service yet?

[Faithfull]

Hi there Toby,

I havent had the chance yet as still at work.

[Faithfull]

I just spoke to CS via chat and they have put in a new request for me and said i should hear in the next 48hours.

[Anonymous]

Fingers crossed for this time.

[Toby]

Let us know how you get on Faithfull. Sorry to hear this is taking a while to resolve. Feel free to send me a PM too