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O2 Open Code

Faithfull
Level 2: Apprentice
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Hi All,

 

When i signed up to another 2 years with the Refresh Tariff the kind lady on the phone mentioned to me about O2 open and how i could get 30% discount off my tarff.

 

She said dont go into an O2 store, just follow the text message directions which i did, i then recieved a text saying we will confirm everything within the next 48 hours, well that was last thursday.

 

i just recieved a text from O2 saying that ''We are sorry but this code is only valid within 28 days of the connection date.'' Considering the plan was taken out on wednesday i cant see how my code didnt work,

 

Anyone got any ideas?

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Anonymous
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Anonymous
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MI5
Level 94: Supreme
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As we are all customers we cannot help with this type of question, unfortunately....
On the face of it, it sounds like an error but CS need to confirm it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Toby
Former Staff
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Hi Faithfull,

Have you managed to talk to customer service yet?
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Faithfull
Level 2: Apprentice
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Hi there Toby,

 

I havent had the chance yet as still at work.

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Faithfull
Level 2: Apprentice
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I just spoke to CS via chat and they have put in a new request for me and said i should hear in the next 48hours.

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Anonymous
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Fingers crossed for this time. slight_smile
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Toby
  • 11577 Posts
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Let us know how you get on Faithfull. Sorry to hear this is taking a while to resolve. Feel free to send me a PM too slight_smile
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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