Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 2: Apprentice
Posts: 35
Registered: ‎19-09-2013
Accepted Solution

O2 Open Code

Hi All,

 

When i signed up to another 2 years with the Refresh Tariff the kind lady on the phone mentioned to me about O2 open and how i could get 30% discount off my tarff.

 

She said dont go into an O2 store, just follow the text message directions which i did, i then recieved a text saying we will confirm everything within the next 48 hours, well that was last thursday.

 

i just recieved a text from O2 saying that ''We are sorry but this code is only valid within 28 days of the connection date.'' Considering the plan was taken out on wednesday i cant see how my code didnt work,

 

Anyone got any ideas?

Highlighted
Anonymous
Posts: 0

Re: O2 Open Code

[ Edited ]
Highlighted
Posts: 98,528
Topics: 545
Solutions: 12,411
Registered: ‎04-04-2012

Re: O2 Open Code

As we are all customers we cannot help with this type of question, unfortunately....
On the face of it, it sounds like an error but CS need to confirm it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: O2 Open Code

Hi Faithfull,

Have you managed to talk to customer service yet?
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Highlighted
Level 2: Apprentice
Posts: 35
Registered: ‎19-09-2013

Re: O2 Open Code

Hi there Toby,

 

I havent had the chance yet as still at work.

Highlighted
Level 2: Apprentice
Posts: 35
Registered: ‎19-09-2013

Re: O2 Open Code

I just spoke to CS via chat and they have put in a new request for me and said i should hear in the next 48hours.

Highlighted
Anonymous
Posts: 0

Re: O2 Open Code

Fingers crossed for this time. Smiley Happy
Highlighted
Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: O2 Open Code

Let us know how you get on Faithfull. Sorry to hear this is taking a while to resolve. Feel free to send me a PM too Smiley Happy
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.