Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Strange O2 Policy

12 months ago I moved my familly away from O2 on to a Talk Talk contract half the price to good to be true. After 12 months of poor signal bad connections I would like to move my familly back to o2,so I tried to purchase4 Pay monthly sims,the system ...

Resolved! topped up £10 but my tarrif is gone?!

I just topped up £10, and the My O2 app told me that I'm still on "text and web" which would give me 500mb of data and 100 texts for free, but AFTER I topped up it switched to "favourite place" and now I have no data or text :L I'm going away for a w...

Resolved! Switch to PAYG

Hello,My contract is ending on the 18th July 14 and I want to switch to pay as you go.I have been in contact with an agent on the chat who sent me a new Sim and confirmed that my contract would be switched to Pay as you go and my current number would...

Resolved! pak code

How do I get my pak code as I m leaving o2. Can I get it online ? Or do I have to phone o2 ? What is the telephone number please. Can it be sent to me by email ?

Resolved! Tarrif questuion - £15 big bundle.

Hi,I've just got my first nre phone in 10 years (..yes, really !) and I'm on the £15 Big Bundle tariff. The expiry date is 24th July. Does this mean that I'll actually lose any unused texs/minutes/data if I don't top up again by that date. Chances ar...

Resolved! Switching from Pay & Go to Monthly Tariff

HI Guys Been on the Pay & Go Talkalot Tariff for many many years but now not happy with increasein the call charges now paying, but am prepared to stay with O2 but move to Pay Monthly andhave some questions i need to ask. 1 Can i use the same micro s...

Resolved! Texting the USA

I am having trouble texting the USA.A friend in the US can text me but I cant reply to her, I still get charged for the attempts and it looks like the text is sent but she never gets them.. can anyone help please.Thanks

Resolved! An account enquiry

Morning all, I've had the same account ( through numerous upgrades over the years ) for a few years, my 1st Iphone was a gift from my parents & the account is in their name. How do i change it to my name?? and if i ring, will she have to be there to ...

Resolved! looking to join 02

hi therei am looking to join 02. As my contract with three has finished i am looking to get a sim only plan and keep the same number i have a question regarding keeping my number, do i get a sim card from 02 first then get my pac code from three or d...

Resolved! Got text saying I'm eligble for 4G, but it's not showing up in "My O2" bolt ons..

The text said I'm eligible for 4G and should have it after June 27 for no extra cost blah blah. It's 2 days later and I don't see a 4G bolt-on in My O2 and my iPhone 5s (purchased SIM free from the Apple Store in the UK) is still only connecting at 3...

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