unknown charge

[Anonymous]

An extra charge has appeared on my bill this month but doesn't say what it is. How do I find out what it is?

[MI5]

http://www.o2.co.uk/myo2
Look at last months bill breakdown.

[Anonymous]

If its not clear then call O2 Customer Services is 202 for Contract -> http://www.o2.co.uk/contactus

Charges can be down to mms or calls not included in your inclusive minutes.

http://www.o2.co.uk/help/everything-else/special-numbers


MMS -> http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

[Anonymous]

Thank you it tells me it's premium or information services, but I avoid these if I can. Has one snuck in somehow possibly a competition entry I cancelled immediately from a website, which didn't announce a charge?

[MI5 · Accepted solution]

If you Google the number on the bill it will give you a clue or a reminder.....

[Anonymous]

It's a possibility.

[Cleoriff]

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@Anonymous wrote:
Thank you it tells me it's premium or information services, but I avoid these if I can. Has one snuck in somehow possibly a competition entry I cancelled immediately from a website, which didn't announce a charge?

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It does look as if you may have been caught out with this. Cancelling immediately may not have been quick enough if contact had been made?...

[Anonymous]

Thanks all for your advice will be more aware in future

[Anonymous]

You're most welcome. 😄

[MI5]

Glad we could help