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Anonymous
Posts: 0

Re: txt from 02 re: upgrade & Lumia free wireless bundle offer questions

Sorry. In my last post I meant to say *at least £100 cash back*.. I got £154 for my Nexus 5 which is about what I could have sold it for, as it had a few bumps on it..
Posts: 84,107
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Registered: ‎04-01-2009

Re: txt from 02 re: upgrade & Lumia free wireless bundle offer questions

Brilliant and such a shame that O2 can't/won't match the offers of their competition in the high street. Refresh deals are the only thing they have going for them but, like you, I always buy sim free even though I tend to keep a phone for 1-2 years.

Anonymous
Posts: 0

Re: txt from 02 re: upgrade & Lumia free wireless bundle offer questions

If I'd been able to upgrade in the o2 store, it would have cost me £146 in early upgrade fees, plus £9.99 for the handset on the tariff I wanted..

I'm actually very glad that o2's system wasn't working properly as I would never have gone into CPW otherwise!
Posts: 84,107
Topics: 580
Solutions: 4,257
Registered: ‎04-01-2009

Re: txt from 02 re: upgrade & Lumia free wireless bundle offer questions

Anonymous
Posts: 0

Re: txt from 02 re: upgrade & Lumia free wireless bundle offer questions

It sure did Smiley Happy

Good luck to anyone else going into store to upgrade. My advice (sorry o2) would be to take your old phone and go to CPW instead, unless you've got your heart set on going on to a Refresh tariff..
Anonymous
Posts: 0

Re: txt from 02 re: upgrade & Lumia free wireless bundle offer questions

Well I tried customer services on Friday. I was told they couldn't see anything listed about any type of offers on my account. 

 

So i went online and ordered an upgrade.

 

Today i recieved a call from the same number as the missed call on friday. The guy who rang me said he was ringing to see if he can offer me a special deal on an upgrade with o2. Once I went through security questions, he see's i placed an order already and asked if one of his colleagues was already speaking to me on Friday or Saturday? I told him what happened and that when i contacted them on Friday they told me they couldn't see anything on my account,  he then completely changed his story and said 'Yeah - Their is no deal. The special offer I was ringing about was to tell you that you could upgrade'

 

Why the hell ring and txt me to make them feel like a 'special' customer and in the end up - only succeed to make me feel irate! I'm really in 2 minds to refuse the delivery of the upgrade and go elsewhere.  

Posts: 115,929
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Registered: ‎04-04-2012

Re: txt from 02 re: upgrade & Lumia free wireless bundle offer questions

Still sounds like a scam to me from a company trying to get you to upgrade. They've changed their tune now because you have already upgraded Smiley Sad
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: txt from 02 re: upgrade & Lumia free wireless bundle offer questions

[ Edited ]

It was defintely o2, it was the 08452930018 number. He came on really enthusiastic that i was going to be loving this by the end of the call, and then it was pretty laughable when i asked him what are the the special offers and he told me they don't have any. He knew he was lying, i knew he was lying and i'd even say he knew i knew! 

 

It's a pity the people at o2 can't get it together. I'd have preferred him to have looked at my account BEFORE he calls and then NOT ring me and i'd be none the wiser. 

Posts: 115,929
Topics: 571
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Registered: ‎04-04-2012

Re: txt from 02 re: upgrade & Lumia free wireless bundle offer questions

True, it's a poor show really....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)