23-09-2024 15:29
Hello all,
Recently, I tried upgrading (switch up) my current phone to a newer model through the call center, but I got a bit confused, so I have a few questions.
1. From what I understand, I need to commit to a new tariff from the start. But If I don't choose the switch-up option this time, does that mean I lose the ability to upgrade in the future? For example, if I start a 24-month contract with the new phone, at the end of the 24 months, will the phone be mine to keep? Or, if I choose the switch-up option again, will I be starting a new tariff whenever I upgrade? Did I get that right?
2. The system defaulted to a 48-month contract for me. Is it possible to change it to 12 months or select a different duration?
Lastly, 3. I noticed that the monthly payment for the new phone and tariff was cheaper when I went through the call center compared to the website. When I asked if the switch-up option was included, the person said yes. The difference was around £7-8 per month. Is that possible?
Thanks for your help!
Best regards,
Tansu
Solved! Go to Solution.
23-09-2024 15:56
1 - Regardless of having switch up on your contract, if you don't use it, the phone is yours once you've paid for it. Yes, you have to commit to a new tariff with any upgrade.
2. You can set the contract length from anywhere between 3 to 36 months. Some phones offer 48 months!
3 . No idea about cost differences as we cannot see the details of what you have been offered, sorry,
23-09-2024 15:56
1 - Regardless of having switch up on your contract, if you don't use it, the phone is yours once you've paid for it. Yes, you have to commit to a new tariff with any upgrade.
2. You can set the contract length from anywhere between 3 to 36 months. Some phones offer 48 months!
3 . No idea about cost differences as we cannot see the details of what you have been offered, sorry,
23-09-2024 22:50
Thank you, it is more clear now
24-09-2024 08:08
You're welcome