Applied for upgrade and I’ve been told I need to contact credit risk team

[alliecat44]

I am currently SIM only and applied for an upgrade to add a device too. I paid for next working day delivery, and it has been taken out of my bank.

However, upon completing all of the steps including credit checks and confirming how long I’ve lived at my address, it came up with a message saying that they need to ask me a few questions about my application and to contact the credit risk team. I’m a little bit confused as I already passed credit checks a few months ago when I signed up to the SIM only plan. 

it’s currently Saturday evening and I will give them a call when they open at 10 tomorrow. Just wanting someone to shed a little light on this situation as I’ve already paid for next working day delivery 

Thanks 

[MI5]

@alliecat44 

It will be for identity and affordability checks.

Standard routine these days.

[alliecat44]

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[alliecat44]

Thank you! Do you know what this usually consists of? I was hoping to have my phone by Monday as I’m out of the city for a few days from Tuesday!

[MI5]

@alliecat44 

It's income and out goings to check you meet the lending criteria.

If they are happy they should approve it immediately and release your order.