Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121780 Views
  • 27 replies
  • 5 kudos

Resolved! Extra data

I have 2 contract and have opted to flex up the data on one of them but I need it straight away I can’t wait 9 days for it to become available, can you help?

SKG by Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos

Resolved! Final bill

Hi,I've left O2 in June. My bank account was charged DD for the same amount as always. Today I've received bank notificaton about upcomining O2 DD for again the same amount. I've cancelled my DD but how can I get my money back? Can anybody give a num...

Magda29 by Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

Resolved! Data Capacity in Bath City Centre

Hi, For at least the last 4 years, the data speeds in the centre of Bath (BA1 1RG) have been very poor - a speedtest regularly shows download rates of barely 0.4Mbps and internet browsing is extremely slow. Coverage is fine - outdoors I usually get a...

Resolved! Billed two days before my new contract started.

Hey, I recently upgraded my phone on 02, 27/04/18 and before I could change my number over to the new sim, needed to pay the outstanding money on the previous contract, which I did. I've now got 02 trying to take this month's payment (apparently due ...

Credit Card security code request

Hello, I received a monthly deal text on my O2 number, dialled 0800 081 0274 and the operator asked me for my credit card security code. Is that legal? I gave de Sort Code, the Account Number, Name and the Card Number. When he asked me about the secu...

Abcdefg by Level 1: Joiner
  • 414 Views
  • 6 replies
  • 0 kudos

Resolved! Disconnected ohone

Hello. My ohone has been disconnected and I can't even call or login to my o2 to pay the bill. What can I do.

Kinga1 by Level 1: Joiner
  • 156 Views
  • 1 replies
  • 0 kudos

Resolved! Extra cost on bill

I have cancelled subscriptions on my Xbox as I don’t own one anymore and it’s still charging me for Xbox subscriptions

Jake14 by Level 1: Joiner
  • 175 Views
  • 1 replies
  • 0 kudos

Resolved! Phone is blocked

My phone has been cut off but I have paid the bill how do I get it to work again I can’t even call any o2 free numbers for help? I’ve tried turning my phone off and on aswell but no luck

Paige2 by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

Resolved! Emails

My last few emails from o2 have been going to my mum’s email address rather than mine.