Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! PAC code

Hi, two days ago I joined O2 for the first time and provided the PAC code on the online form. Yesterday I installed the SIM and was provided with a new number. Does anyone know how long I need to wait before my 'old' original number is restored? Than...

DaveT1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Order

If I ordered a new pay monthly phone yesterday that was due today but O2 have said it is now out of stock can I change the colour to see if they have that one

Patty2 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I am still waiting for a credit of £20.34 on my bill account and have telephoned customers services on 2 separate occasions. Please can you resolve this ASAP?kind regards Sarah

Slinky by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 14 Days Grace Period & Term Fee

It appears that we are still liable for term fee even when the cancellation for simplicity 12 month contract, is requested within the 14 days period. The only way to resolve this is, by requesting the customer to cancel the direct debit before the bi...

Resolved! What's term fee?

I took out a sim only deal about 5 days ago, I don't get any 5g at my address or work place . Called to cancel my contract within the 14 day cooling off period. I requested my pac code , after 4 phone calls I recieved my pac code via email as the mes...

Resolved! Change number

How do I change my number 

Russell12 by Level 1: Joiner
  • 1 replies
  • 0 kudos